The clinical-device standard limits what we can return. Manufacturing defects are always covered.
WARRANTY · RETURNS · SHIPPINGMED garments are clinical devices. Hygiene and regulatory standards limit what we can exchange, but manufacturing defects are always our responsibility — and our team will always answer the phone.
If you are not satisfied, eligible items may be exchanged within 14 days of purchase.
To qualify for an exchange, items must be:
Items that have been worn, washed, or altered will not be accepted.
Customers are responsible for return shipping costs. We recommend a trackable carrier — MED is not responsible for lost return shipments.
Due to hygiene and regulatory standards, the following cannot be exchanged:
If your item has a defect:
After 30 days, defective items qualify for a 50% replacement credit.
Orders are processed within 1–2 business days, subject to product availability. Custom-sized orders ship within 14 calendar days from order confirmation.
Free shipping on all U.S. orders. Carriers: UPS or FedEx. Tracking number sent at dispatch.
Premium international shipping with tracking via UPS or FedEx. Available to 23 countries. Customers are responsible for any import duties or local taxes.
MED protects your personal information throughout the shipping process. Patient and order data are never sold or shared beyond the carriers required for delivery.
Real humans on staff. No bots, no tier-1 queues.
If your garment doesn’t fit, our team coordinates with your surgeon’s office before initiating an exchange.